Welcome to the SaltWrap Help Center
On this page, you'll find answers to our most commonly asked questions.
Including how to track your order, how to cancel your order or get a refund, and what shipping speeds we offer.
Tap your question below to see the answer.
Most Frequently Asked Questions (FAQs)
I need help with the Pain-Free Fat Loss program. Can you help?
For all inquiries about the Pain-Free Fat Loss Program, please visit our help center on PainFreeFatloss.com.
What is SaltWrap's return policy?
We offer a 90-Day Money Back Guarantee on the product price for all orders placed through the SaltWrap Store (this excludes shipping charges).
Visit https://saltwrap.myreturnscenter.com to initiate a return.
You will need your order number, and the email address used when you placed your order.
How do I get a refund?
Visit https://saltwrap.myreturnscenter.com to initiate a return.
You will need your order number, and the email address used when you placed your order.
If you ordered a product from us within 90 days, and are not happy, you qualify for a refund.
We'll make sure you feel like you got a fair deal.
**We require that all items be returned (and received) at our fulfillment center prior to issuing a refund. After receiving your returned package, we will process your refund within 48 hours.
**Return policy excludes shipping charges. The customer will be responsible for any return shipping charges, and shipping charges paid during the initial order are non-refundable. Before a purchase is refunded, SaltWrap may require confirmation of a return shipment of the unused goods and packaging.
I just placed an order by accident. Can I cancel my order?
We may be able to cancel your order if you notify us immediately. If the order has already shipped, we will need to process a refund for your order.
If the package has already shipped, then you can refuse the package when it is being delivered. If you are not able to refuse the package, visit https://saltwrap.myreturnscenter.com to initiate a return.
Where is my order? Please send tracking information.
Orders usually ship within 24-48 hours of the order being placed.
At that time, we will send you a tracking number.
HOW TO FIND YOUR TRACKING NUMBER:
Once we have confirmation from our fulfillment center that your order has been shipped, we send you an email with the subject line: “Your order from SaltWrap is on the way (tracking information inside)”.
Inside this email, click the “View your order” button.
This will take you to your checkout page, which displays your Tracking Number.
Click on the tracking number to see where your shipment is at, and an expected delivery date.
(If you have your tracking number, you can also follow your package on our Track Order Status page, here: http://saltwrap.aftership.com/)
How can I contact someone at SaltWrap?
Please note: Our email support hours are 9 a.m. to 4 p.m. EST, Monday through Friday.
We're a small team—but please know that it's important to us that we take good care of our customers. And that we'll work to make sure you feel like you got a fair deal.
If you can't find the answer to what you are looking for, send an email to email@example.com with your question (be sure to include your full name and order number if applicable to your question).
How do I get free shipping? What shipping speeds do you offer?
FREE Shipping on all orders $50+ within the U.S. (this include the Virgin Islands and Puerto Rico).
*For bulk or wholesale orders, free shipping may not apply. Email us regarding wholesale orders.
International Customers: please contact us regarding questions about your specific country before placing an order. We currently do not ship outside the U.S.
Standard shipping orders within the U.S. typically arrive in 5-7 business days (after being shipped). See "Tracking Information" article to learn how you can track your shipment.
Expedited shipping is available for orders within the U.S. for $12.99 (arrives in 2-3 days from the ship date) and is available on the checkout page.
Priority shipping is available for orders within the U.S. for $19.99 (arrives in 1-2 days from the ship date) and is available on the checkout page.
Expedited and Priority Shipping is not available for orders over $300.
Contact customer service if you have questions regarding Standard, Expedited, or Priority shipping rates for large orders.
What steps does SaltWrap take to protect my information?
SaltWrap is certified level 1 PCI DSS compliant.
PCI stands for Payment Card Industry Data Security Standard (PCI DSS).
It is an information security standard for organizations that handle credit card and debit card information.
Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
We take the job of securely hosting an online store seriously.
Read more about PCI compliance, our online security measures, and more here:
What is SaltWrap?
Read our full About Us page here (learn about the security measures we take on SaltWrap.com, our manufacturing practices, our product development philosophy, and more).
We are a small, focused team of fitness professionals working to keep you healthy.
SaltWrap™ is dedicated to creating natural and holistic recovery, injury prevention, and performance solutions for athletes, competitors, and performers that allow them to get back to work – and back to doing what they love.
We create solutions in the categories of Therapeutic Fitness Equipment, Nutritional Supplements, and Personal Improvement.
Our mission is simple: To help you do what you love, better. And help you reveal your best self.
Our products help you perform better—without sacrificing your long-term health.
Get to know us at the links below! (Admittedly, we're not too active on Social Media...)
Mag R&R Natural Muscle Relaxant - FAQ's
Q: Is Mag R&R Safe?
Yes. Mag R&R is manufactured in a GMP Registered (Good Manufacturing Practices) laboratory in the U.S. All of the ingredients in Mag R&R are thoroughly researched and used in dosages observed in clinical studies.
Q: How long do I have to take Mag R&R to see results?
You'll likely feel the results after your first dose. However—some ingredients in the formula, such as Rhodiola and Ashwagandha, have been shown in clinical studies to produce optimal effectiveness after taking for 30 to 60 days. You’ll feel relaxed and get great sleep immediately, and the stress/recovery benefits will mostly likely become more apparent over time.
Q: What ingredients are used, and in what amounts?
Magnesium Glycinate, Rhodiola Rosea, Ashwagandha, Vitamin B6, 5-HTP, GABA, Passion Flower, and Melatonin. See Supplement Facts for full list of dosages per ingredient.
Q: Does Mag R&R contain Gluten or other common allergens?
Mag R&R is FREE OF: Gluten, milk, eggs, peanuts, tree nuts, crustacean shellfish, soy, titanium dioxide.
Q: How do I know that your claims are true, and that Mag R&R contains the ingredients you claim it does?
Great question. We cite reference numbers throughout our product description that link to research publications at the bottom of the page. Feel free to read through the results of the studies so that you can come to your own conclusions. This is a smart practice that you should perform when purchasing any ingestible product.
Regarding the ingredients, our manufacturer is held to an extremely strict standard of operations and testing before releasing any formulas. You can take confidence that our labels match exactly what is in each bottle.
Q: I’ve heard Magnesium supplements cause diarrhea. Will I experience diarrhea with Mag R&R?
It is not likely, as Mag R&R utilizes the premium form of Magnesium, Magnesium Glycinate. Loose stools are common with Magnesium Oxide, but not with Magnesium Glycinate.
Q: Who should take Mag R&R?
Mag R&R was formulated to help athletes recover from intense exercise, and to help anyone (who is consistently exposed to lifestyle stress) relax, get better sleep, and wake up feeling great the next morning.
Q: How do I take it?
Take 1-3 capsules in the late evening, prior to bed time. For best results, dedicate at least 7 hours of sleep prior to taking Mag R&R. If you weigh less than 150 pounds, we recommend assessing your tolerance by taking 1 or 2 capsules as a first dose.
Q: What does R&R stand for?
You might know R&R as “Rest and Relaxation”—but for us it means “Relax and Recover.” Not only does Mag R&R help you relax and fall asleep naturally, it also has clinically-proven ingredients to improve performance and recovery.
Q: What does “clinically-effective” mean?
When we use the term clinically-effective, we mean that the ingredients used were proven in peer-reviewed scientific studies to produce the claims we are making. Further, it also means that the dosages used in our formula match OR exceed the dosages used by researchers in clinical studies.
Q: What if it doesn’t work for me?
Mag R&R is backed up by SaltWrap’s 100% Money Back Guarantee. You can get a full refund at any time within 90 days of your purchase.
Q: Is Mag R&R designed for men or women?
Both men and women can benefit from Mag R&R. Depending on your body weight, you may not require a full serving of 3 capsules. If you weigh less than 150 pounds, we recommend assessing your tolerance by taking 1 or 2 capsules as a first dose.
Q: Where can I buy Mag R&R?
Daily Fitness Planner (DFP) - FAQ's
Q: Who was this planner designed for?
The SaltWrap Daily Fitness Planner was designed for the serious athlete or someone who wants to make considerable and dramatic changes. Because this planner requires you to track all exercise AND nutrition for each day, it’s the ultimate accountability partner.
Think of this planner like a program: it’s a 16-week journey. Do your best for 16 weeks, then decide if you want to continue, or if you want to take a break and follow a different program.
Q: If I track my fitness activities every day, I’ll go through three planners per year. That could get expensive… Are there any discounts available?
Our planner is by no means a cheap option. We made the decision during the design process to cut no corners. That’s why it contains more pages than most fitness journals, has premium 80 gsm thick paper, a durable cover, and high-quality binding.
Also, we don’t work with a publisher—we maintain control of the content and production so that we can put exactly what we believe is necessary into the journal.
This makes it more expensive for us, but allows more room for creativity and ultimately provides you with a better product. To put it simply, we believe it is the best training log and food journal you can buy. But we understand your concerns, so we do in fact offer a discount on purchases of 3 or more.
See our Store page for details.
Q: How can I get the most out of this planner?
Consistently fill out all of the daily and weekly pages. Be as detailed as possible, and keep in mind that you will want to reference this months and years from now. After completing the planner, you can write the Start Date and Finish Date on the edge of the bound pages with a Sharpie for quick reference down the road.
Q: What is the best way to effectively use the Training Log section?
Start ahead of time by writing down a plan for your next training session: the exercises, set, reps, and any other notes that are important (use the “Plan” column for this).
Then, bring your planner with you when you exercise. You can fill out the Training Completed section as you go, or fill it out after completing your session. During the following session, review your previous work out and look for opportunities to improve.
Q: What about rest days? If I only exercise 3 days per week, what do I do with the Training Log pages on those days?
We debated on this point for some time before finalizing the planner design. We decided that even though most people don’t train every day, there was tremendous value in having a “Training Log” section for each day of the 16 week period—even rest days.
On rest or recovery days, we recommend completing the prompts that are relevant and writing down any notes about your activity, such as if you went for a walk, were mostly sedentary, and if you did any stretching or sports activities.
One of the key strengths of this planner is that it pushes you along each day, for 16 weeks. By creating this planner in a format that enables skipping or not tracking consistently, we would be detracting from one of the most important aspects of this planner: it’s a time keeper, it pushes you along, and holds you accountable.
That being said—this planner may not be the best fit for people who only exercise 2-3 days per week. It is designed for the serious athlete, or someone who is embarking on a program to make radical progress that requires daily activity tracking.
However—If you find daily tracking to be inconsistent with your program or goals, the undated format will allow you to use the planner to track your progress only on days when you exercise.
If you use the planner in this fashion, the weekly review will not necessarily fall on each 7th day.
But, you can still use it as a regular “check in” on your progress.
Q: What should I write in the Notes column of the Training Log?
Write down anything you want to remember in the future, or that you want to track for the particular training session. Some people track rest intervals, which you can write into the notes fields. Others have success writing reminders about proper form or how to perform the exercise.
Q: What should I write in the Comments box at the bottom of the Training Log?
Write anything you feel is relevant, but this section is great for recapping your workout. Think about the things you want to remember for next time, and jot them down in this space.
Q: How many calories should I eat?
This is highly individual. But depending on your goals, you can develop an accurate calorie goal yourself. See Resources section for more information.
Q: What if I only eat 3 meals and 1-2 snacks?
For the purpose of the Nutrition Log page, treat each meal or snack as a “meal”. So, a handful of almonds or a few grapes in the afternoon could be counted as Meal 3 or Meal 4.
Q: Do I have to track all calories, fat, carbohydrates, and protein that I consume?
Absolutely not. However, we do recommend that you track everything you eat (counting all the calories and fat, carbs, protein) for at least two weeks. This is an eye opener for most people—even those with considerable knowledge of nutrition. If you are trying to lose weight, you may find it easiest to simply track calories (and carbohydrates) instead of tracking all the other nutrients.
We recommend a cyclical approach: when you are not making progress or need to see fast results, track everything and be militant. When you have a program and routine in place that you feel good about, you can get away with tracking less.
This planner doesn’t last forever. It’s 16 weeks—so think of it like a 16 week-long program. After you complete the planner, take some time to assess your results before starting a new program (and filling out a new planner).
Q: How long should I track diet statistics?
This again depends largely upon your goals—but following a program that you can track consistently for 12-16 weeks is a good bet. After this time period, you can take a break from tracking everything and assess your progress.
Then, implement any necessary changes to your program and start over.
Q: How can I count calories and nutrients of foods without nutrition labels?
See Resources section below for calorie counting references of common foods.
Q: Do I need to write down every food I eat, or can I just write down the content of the meal
It’s a good idea (for future reference purposes) to write down at the very least a description of the meal and the main components.
Q: This will require a lot of math… What if I hate math?
It may require some work up front, but the beauty of this planner is that it quickly becomes a valuable reference. After a few days, you’ll notice that you generally eat the same foods over and over (or at least, similar foods). This allows you to quickly reference previous pages instead of calculating nutrition content again.
Q: Do I need to get a scale and weigh everything I eat?
Not necessarily. See the Resources (Daily Fitness Planner Resources) section for a great tool that allows you to accurately estimate the content of foods by referencing its size with other objects (e.g. 2 tablespoons = roughly the size of a ping pong ball).
Daily Fitness Planner (DFP) - Resources and Links
A Primer on Calorie Counting:
Calories in Common Foods:
Searchable Calorie Content Database (includes restaurants):
Measuring Foods and Estimating Portion Sizes:
Portion Control and Estimating Portion Sizes:
How to Measure Body Fat Percentage:
How to Take Body Measurements:
A Smart Guide to Fitness Goal Setting:
How to Build Your Own Workout Program (this is a great guide for building functional strength):
What to Eat Before, During, and After Exercise:
Sunrise Manifesto (Guided Morning Journal) - FAQ's
Q: Who wrote the Sunrise Manifesto?
The Sunrise Manifesto was a collaborative effort from our health researchers and product development team at SaltWrap Biolabs.
Q: How many pages? How long does the journal last?
The Sunrise Manifesto provides 16 weeks of daily journal prompts and weekly review sections. It is 237 pages in length.
Q: Any information about the material quality? Will it stand up to 'wear and tear'?
The Sunrise Manifesto uses the renowned Smyth-Sewn Binding Method, attaching 80 GSM thick paper to a Polyurethane Leather (Bi-Cast) Cover with our embossed artwork.
Any manufacturing defects are completely covered under our 100% Satisfaction Guarantee.
Q: Where can I learn more about gratitude journaling and best practices?
If you haven't already, check out our Quick-Start Guide here, which walks you through the journaling process and offers some great tips on getting started, and staying consistent.