Welcome to the SaltWrap Help Center
On this page, you'll find answers to our most commonly asked questions.
Including how to contact us directly, track your order, cancel your order or get a refund, and what shipping speeds we offer.
Tap your question below to see the answer.
Most Frequently Asked Questions (FAQs)
How can I contact someone at SaltWrap?
Please note: Our customer support hours are 9 a.m. to 4 p.m. EST, Monday through Friday. If you contact us outside this window, we'll get back to you as soon as we can.
If you can't find the answer to what you are looking for in our Help Center, send an email to help@saltwrap.com with your question (be sure to include your full name and order number if applicable to your question).
You can also contact us directly via phone at 866-444-3267.
We're a small team—but please know that it's important to us that we take good care of our customers.
And that we'll work to make sure you feel like you got a fair deal. No matter what.
What is SaltWrap's return policy?
When you purchase SaltWrap products, you can take confidence with our Love-It-Or-Free Guarantee.
That means if you order one of our products and don't like it, it's free.
We'll refund your order, and you can keep it. No return postage, forms, or hassles to deal with.
All you have to do is notify us, and we'll refund your order. Simple as that.
This policy is limited to your first order, and one bottle or unit. So if you order more than 1 unit, we ask that you send back the unused products. This protects us from the rare case of policy-abuse.
You can take advantage of our Love-It-Or-Free Guarantee anytime within 90 days of your order.
Visit https://saltwrap.myreturnscenter.com to initiate a return.
You will need your order number, and the email address used when you placed your order.
*For orders of the Pain-Free Fat Loss program, please visit painfreefatloss.com/help to request a refund (this will cancel your access to the Pain-Free Fat Loss website and all future add-ons to the program).
How do I get a refund?
*For orders from the SaltWrap Store, visit https://saltwrap.myreturnscenter.com to initiate a return.
*For orders of the Pain-Free Fat Loss program, please visit painfreefatloss.com/help to request a refund (this will cancel your access to the Pain-Free Fat Loss website and all future add-ons to the program).
You will need your order number, and the email address used when you placed your order.
**If you order one of our products and don't like it, it's free.
We'll refund your order, and you can keep it. No return postage, forms, or hassles to deal with.
All you have to do is notify us, and we'll refund your order. Simple as that.
This policy is limited to your first order, and one bottle or unit. So if you order more than 1 unit, we ask that you send back the unused products. This protects us from the rare case of policy-abuse.
View our full Love-It-Or-Free Guarantee here.
I just placed an order by accident. Can I cancel my order?
We may be able to cancel your order if you notify us immediately. If the order has already shipped, we will need to process a refund for your order.
If the package has already shipped, then you can refuse the package when it is being delivered. If you are not able to refuse the package, visit https://saltwrap.myreturnscenter.com to initiate a return.
I need help with the Pain-Free Fat Loss program. Can you help?
For all inquiries about the Pain-Free Fat Loss Program, please visit our help center on PainFreeFatloss.com.
Where is my order? Please send tracking information.
Orders usually ship within 24-48 hours of the order being placed.
At that time, we will send you a tracking number.
HOW TO FIND YOUR TRACKING NUMBER:
Once we have confirmation from our fulfillment center that your order has been shipped, we send you an email with the subject line: “Your order from SaltWrap is on the way (tracking information inside)”.
Inside this email, click the “View your order” button.
This will take you to your checkout page, which displays your Tracking Number.
Click on the tracking number to see where your shipment is at, and an expected delivery date.
(If you have your tracking number, you can also follow your package on our Track Order Status page, here: http://saltwrap.aftership.com/)
Shipping
How can I track my order?
Within 48 hours of placing your order, you will receive an email from us with a tracking number for your order.
Click the tracking number in the email to see where your order is at.
You can also revisit your order page and find the tracking information there.
To access your order page, look for the Confirmation Email you received from us immediately after placing your order.
How do I get free shipping? What shipping speeds do you offer?
FREE Shipping on all orders $50+ within the U.S. (this include the Virgin Islands and Puerto Rico).
*For bulk or wholesale orders, free shipping may not apply. Email us regarding wholesale orders.
International Customers: please contact us regarding questions about your specific country before placing an order. We currently do not ship outside the U.S.
Shipping Speeds
Standard shipping orders within the U.S. typically arrive in 5-7 business days (after being shipped). See "Tracking Information" article to learn how you can track your shipment.
Standard shipping is available for orders within the U.S. for $5.99 on all ordres less than $50 (arrives in 5-7 business days).
Expedited shipping is available for orders within the U.S. for $12.99 (arrives in 2-3 days from the ship date) and is available on the checkout page.
Priority shipping is available for orders within the U.S. for $19.99 (arrives in 1-2 days from the ship date) and is available on the checkout page.
Expedited and Priority Shipping is not available for orders over $300.
Contact customer service if you have questions regarding Standard, Expedited, or Priority shipping rates for large orders.
About Us
What steps does SaltWrap take to protect my information?
SaltWrap is certified level 1 PCI DSS compliant.
PCI stands for Payment Card Industry Data Security Standard (PCI DSS).
It is an information security standard for organizations that handle credit card and debit card information.
Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
We take the job of securely hosting an online store seriously.
Read more about PCI compliance, our online security measures, and more here:
https://saltwrap.com/pci-compliance/
What is SaltWrap?
Read our full About Us page here (learn about the security measures we take on SaltWrap.com, our manufacturing practices, our product development philosophy, and more).
We are a small, focused team of fitness professionals working to keep you healthy.
SaltWrap™ is dedicated to creating natural and holistic recovery, injury prevention, and performance solutions for athletes, competitors, and performers that allow them to get back to work – and back to doing what they love.
We create solutions in the categories of Therapeutic Fitness Equipment, Nutritional Supplements, and Personal Improvement.
Our mission is simple: To help you do what you love, better. And help you reveal your best self.
Our products help you perform better—without sacrificing your long-term health.
Get to know us at the links below. (Admittedly, we're not too active on Social Media...)
The SaltWrap Blog
SaltWrap on Facebook
Twitter.com/SaltWrap
Instagram.com/SaltWrap
Pinterest.com/SaltWrap